Help for shopkeepers
Short, practical guides. Start with the one that matches where you are.
Getting started
Create your account and fill in your shop details, including the public WhatsApp number.
Products and prices
Photos, names, descriptions and whole-number PKR prices, plus how to edit or delete items.
Orders on WhatsApp
What customers send you, how to reply, and how to stay safe when agreeing payment.
Rules and privacy
Read what is allowed on dukaan.si and what data is kept. If your question is not answered, use the contact form.
Guides
Create your shop, step by step
Follow these steps on your phone or computer. You can change every detail later.
Add products customers can order
A clear photo, a specific name and a current price are what make customers tap order.
Handling orders on WhatsApp
Orders arrive as normal WhatsApp messages from the customer’s own number. dukaan.si is not part of the conversation.