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Handling orders on WhatsApp

Orders arrive as normal WhatsApp messages from the customer’s own number. dukaan.si is not part of the conversation.

Read the shop guidelines

  1. What you receive

    A greeting, your shop name and city, the product, quantity, price each and total in PKR, and a link to your shop page. Customers may edit it before sending.

  2. A good reply

    Answer the practical questions in one message.

    • Confirm the item is available and the final price
    • Agree delivery, pickup and timing
    • Agree how payment will be made
    • Ask for the address only if you are delivering

  3. Stay safe

    Never ask for or share card numbers, PINs or one-time codes. Do not demand advance payment from people you have not dealt with; it breaks the shop guidelines.

  4. If something goes wrong

    dukaan.si cannot refund, cancel or track orders because it never handles them. Sort it out with the customer directly. Misuse of a shop can be reported on its page.