How to choose a courier for your shop

Start with the places you need to serve

List the areas where customers ask for delivery. Ask each provider whether it serves those destinations and whether pickup or a drop-off point is practical for your routine.

Compare the whole service, not one number

Ask providers for their current written terms. A low quoted charge may not include every service or return condition, and rates can change.

• Destination coverage and estimated delivery process
• Pickup availability and parcel size or packing rules
• Tracking and how delivery attempts are reported
• COD collection, settlement timing and applicable charges
• Undelivered parcel and return handling

Check fit for the product

Consider whether the item is fragile, perishable, bulky or valuable. Ask how it should be packed, what the provider will accept and what happens if the parcel is damaged or delayed.

Test your workflow before offering it widely

Try the service with an appropriate order, keep the receipt and tracking reference, and compare the actual steps with what customers need. Do not promise a delivery date you cannot verify.