Confirm the order before sending it
Ask the customer to confirm the item, options, quantity, delivery address and amount. Repeat any delivery charge and whether payment is collected on delivery by the courier or another agreed method.
Write a short, understandable policy
Tell customers what to do if an item arrives damaged, incorrect or unsuitable, and how soon they should contact you. State any limits honestly and check applicable consumer rules before adopting a restrictive policy.
- Which items can be returned or exchanged
- The condition and packaging you need back
- Who pays return delivery, if agreed
- How you will arrange a replacement or refund
Plan for an unaccepted parcel
A customer may be unavailable or decline a parcel. Before offering cash on delivery, understand the courier’s current handling and return terms. Keep your own record of the customer’s confirmation and avoid sending an unconfirmed order.
Resolve a problem calmly
Ask for the order reference and a clear description of the issue. Acknowledge the message, explain the next step and keep private customer details out of public posts.
Create your free shop
Show your products, photos and PKR prices on one link. Customers can confirm orders with you on WhatsApp.
Create your free shopFrequently asked questions
Can I promise a return for every product?
Set terms your shop can actually honour, communicate them before the order is confirmed, and check applicable consumer rules for your business.
What if a customer does not accept a COD parcel?
Follow the courier terms you agreed to, record the outcome privately and confirm future orders carefully. Do not assume the parcel will return without cost or delay.